IT Support officer

Job Summary:

We are looking for an IT Support Officer to help build and scale our B2B platform. As part of our IT support team, you will offer technical support, manage our company website, diagnose and resolve software and hardware issues, ensure all the IT systems within the company function properly including desktops, projectors, laptops etc. 

 

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Main Tasks include:

Technical Support & Troubleshooting

• Responding to user queries via phone, email, or in-person
• Managing the company's website
• Diagnosing and resolving hardware, software, and network issues
• Escalating unresolved issues to higher-level support or specialists

Hardware & Software Maintenance

• Installing, configuring, and updating computer systems and applications
• Setting up new hardware such as desktops, laptops, printers, and peripherals
• Performing routine maintenance to prevent system failures

• Maintaining sensitive IT related equipment (laptops,drones,projectors, etc)

  Security & Access Control

• Managing user accounts, permissions, and access rights
• Monitoring systems for security breaches or vulnerabilities
• Installing and updating antivirus and security software

•  User Training & Support

• Providing guidance or training to staff on IT tools and best practices
• Writing user manuals and IT support documentation
• Assisting with onboarding IT setup for new employees

• Network & System Administration

• Supporting local area networks (LAN), wide area networks (WAN), and internet connectivity
• Monitoring network performance and uptime
• Managing backup systems and data recovery plans

• Asset & Inventory Management

• Keeping track of IT equipment inventory and software licenses
• Ensuring compliance with organizational IT policies

• Assisting with procurement of hardware/software as needed

  Reporting & Documentation

• Maintaining logs of issues and resolutions
• Preparing reports on system usage, downtime, and helpdesk performance
• Contributing to IT audits and assessments

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Job Specification:

Educational Qualifications

• Minimum Requirement:
  • HND or B.sc in Information Technology, Computer Science, or a related field.
• Preferred Requirement:
  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field.
• Windows, macOS, and/or Linux operating systems
• Microsoft Office Suite and productivity tools
• Troubleshooting hardware/software issues
• Basic networking (IP addressing, routers/switches, Wi-Fi)
• Familiarity with helpdesk software and remote support tools (e.g., Zendesk, TeamViewer)
• Strong communication and interpersonal skills
• Patience and problem-solving abilities
• Attention to detail
• Time management and organizational skills
• 2–5 years in IT support or helpdesk environments or any related field